Shipping, terms of service and privacy policy

Last updated: 26 September 2018

Welcome to the PRUSH site — we’re so glad you could visit. Our site is provided as a service to our customers.

This page exists to give you a detailed description of the terms of use for our website and our policies. We want to ensure your experience with us is an enjoyable one. Please review the following terms and conditions, which govern your use of our website.

Agreement and updates to this document

Your use of the site constitutes your agreement to follow and be bound by the terms outlined below. We reserve the right to update or modify these terms at any time without prior notice. For this reason, we encourage you to review this page whenever you use our site. Please use our site only if you agree to these terms.

Shipping and refund policy

Shipping cost

Regular postage within Australia is free. Express shipping can be added as an option at the checkout at an additional charge. 

Your order will be sent via Australia Post. The tracking number will be emailed to you following dispatch.

International shipping (anywhere outside Australia) is also available at an additional charge.

Dispatch information

Your order will be sent as soon as possible (within three working days). You will be notified by email when your order has been sent.

Please note that we will deliver to one address per order.

Refunds

We have put a lot of work into our brushes to ensure a consistent, high quality product. Please be aware that all PRUSH brushes are handmade and therefore there may be some slight variation in the size of individual brush heads.

If your order is damaged for reasons beyond your control, please email contact@prush.com.au and attach a photo of the product in question within 7 days (or such longer time as may be permitted in our absolute discretion) of receipt. 

If the fault is ours, we will cover return postage and credit your payment provider account.

If you simply change your mind, we will accept clean, unused, packaged and labelled brush returns up to 21 days from the purchase date with return postage the responsibility of the customer. A refund payment will be made into your payment provider/gateway account once we have received the brushes and verified their condition.

Privacy policy

At PRUSH we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.

Personal information

We collect the following personal information, which is provided by you when creating an account with us: your name; contact information including your email address; demographic information such as postal code, preferences, and interests; and other information relevant to improving our visitors’ experience. We require this information to provide the best service we can to our customers, as well as for internal record keeping, promotions, and for website customisation. Only authorised employees, agents and contractors (all under agreement to keep information secure and confidential) have access to your personal information. We promise never to share or sell your information with other parties or companies, including overseas recipients. Emails distributed from this site allow you to opt out of further mailings.

You can view and edit your personal information by logging in to your account, or by contacting us directly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we take all reasonable precautions and follow industry standard practices to keep your information from being inappropriately lost, misused, accessed or disclosed without our permission, altered, or destroyed. Payment information you have provided us is encrypted using secure socket layer technology (SSL).

Google Analytics, Facebook, tracking technology ­­and cookies

Third parties, including Facebook and Google Analytics may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet. We use that information to improve your experience on the site and target ads.

You can opt out of the collection and use of information for Facebook ad targeting, by visiting the Your Ad Choices website. 

Google Analytics transmits traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript or use the opt out service provided by Google.

If you have questions or concerns regarding this Privacy Policy, please contact us.

If you have a privacy complaint, please report it to us.

Terms of Service

Intellectual property

You acknowledge and agree that our website and the products on it may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Our content may not be sold, reproduced, or distributed without our written permission. Any further rights not specifically granted herein are reserved. 

Copyright

All content on this site, including but not limited to photography, text, and graphics, is the property of PRUSH. Any use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorised by PRUSH by way of prior written consent.

Warranty

This website and the materials and products on this site are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.

PRUSH does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. PRUSH does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of liability

PRUSH shall not be liable for any special or consequential damages that result from the use of (or inability to use) the materials on this site or the performance of the products, even if PRUSH has been advised of the possibility of such damages.

If you have any questions, concerns, or comments about our privacy policy or terms of service, we encourage you to contact us.